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GE Capital International Services

India's largest shared Services environment consolidates its infrastructure.

   
 

Challenge

  • Build a robust infrastructure to support its 24 x 7 environment
  • Improve the enterprise resource utilization and reduce the server sprawl
  • Reduce development and deployment time for servers
  • Standardize the hardware infrastructure and reduce administration overheads
  • Optimized management of the virtual Infrastructure

Solution

  • VMware ESX Server
  • VMware Virtual SMP
  • VMware VirtualCenter
  • VMware P2V Assistant
  • VMware VMotion

Result

  • An virtual infrastructure that provides the mainframe class reliability thus assuring maximum system uptime
  • A consolidation of 20:1 per ESX server reduced the increasing server requirement
  • Faster provisioning of new systems
  • A centralized console to manage the entire virtual infrastructure
  • Improved Productivity with higher reliability

GE Capital International Services (GECIS) is a world-class remote processing operation that services its clients from around the world through its IT-enabled services. GECIS operates on a high technology platform to offer diverse IT enabled services with a quality, service and cost advantage to its customers worldwide. In less than a decade, GECIS is the largest shared Services environment in India. Starting with simple data processing, GECIS has constantly moved up the value chain over the last five years migrating more and more complex processes from diverse businesses across GE. Its approach is governed by speed, simplicity and service, and a constant quest for Six Sigma Quality. GECIS is now a global company headquartered in India with operations in the Americas, Asia and Eastern Europe.

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Challenge: To enhance business response and meet server consolidation goals without compromising on performance.

GECIS has over 200 servers, each catering to variety of back office operation services. Each server apart from being diverse in its environment needed a protected system with full redundancy for its 24 x 7 availability. As a result, GECIS data center was housing more physical servers for every project and this was only growing. Apart from the increasing costs in procuring and maintaining the hardware, the administration of these physical systems was becoming an area of concern.

The solution concerns were as follows:

  • Consolidation of physical servers.
  • Provide support for enterprise hardware and various operating platforms.
  • Provide maximum resource utilization.
  • Quick server deployment and maximum availability.
  • Centralized management of the Infrastructure.

 

Solution:

GECIS chose VMware virtualization products, VMware ESX Server, VMware Virtual SMP, VMware VirtualCenter and P2V Assistant to achieve the server consolidation project. Ontrack’s Professional Services Group on behalf of VMware helped GECIS address all its concerns and successfully executed the Server consolidation project.

The VMware Server Consolidation project encompasses the VMware virtualization products designed to build a virtual infrastructure that assures reliability and performance of mainframe computing. Using the revolutionary Vmotion technology, server outages and upgrades can be performed without the need of application servers to be taken offline. Exploiting the true benefits of the Intel’s hyper-threading techonology, the Virtual Infrastructure offers maximum resource and scalability options.


Two 4-way HP Proliant DL580 systems connected to an existing Hitachi SAN offered the hardware infrastructure. VMware ESX Server and Virtual SMP product together offered as the base component to build the Virtual Infrastructure. GECIS was able to consolidate more than 20 virtual servers per physical ESX system and decrease the server sprawl. Each virtual machine had its own protected environment that comprised of its OS type and application role running over it. New servers can be deployed in minutes and made available to meet the urgent needs.
VMware VirtualCenter Server provided a central console to manage the entire Virtual Infrastructure. The console provided performance statistics for ESX servers across the enterprise and spanning it’s WAN locations.
Using the revolutionary Vmotion technology, virtual machines were migrated from one physical ESX server to another without the end user feeling the change.

 

Results: Server consolidation, increased resource utilization with maximum availability

Deployment of VMware virtualization products has helped GECIS immensely in addressing their immediate and long-term concerns. It allows GECIS to reduce their server sprawl and maximizing their ROI over their hardware. A coexistence of multiple operating system environments guarantees the expected service levels.

VMware VirtualCenter provided the central management of all the Virtual Infrastructure thus reducing the server administration concerns.

   
 
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